Dominique Ngbo
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MHA, PMP, LSSGB · Healthcare & Public Health

Dominique NgboHealthcare Operations & Transformation Professional.

Partnering with health systems and public health organizations to optimize workflows and improve operational performance across multi-site environments.

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Dominique Ngbo, MHA, PMP, LSSGB — Healthcare Operations & Transformation Consultant
MHA, PMP, LSSGB

Currently

Available for new engagements

Hospitals & Health Systems

Multi-site operations

Public Health Organizations

Equity-centered programs

Healthcare Startups

Scale & implementation

Government & Public Sector

Transformation & SOPs

Impact at a glance

20%
Workflow efficiency gain
5+
Clinic sites transformed
25%
Team efficiency gain
400+
Families served
10+
Cross-functional stakeholders
01Why I Do This Work

The work behind
the workflows
— and why it matters.

Dominique Ngbo, MHA, PMP, LSSGB

Healthcare operations professional supporting operational improvement, implementation, and cross-functional coordination across healthcare and public health environments.

Focused on stronger systems, sharper operations, and more equitable outcomes.

  • 7+ years in healthcare operations
  • PMP & Lean Six Sigma Green Belt
  • Multi-site clinical operations
  • Health equity by design
02Services

How I partner with healthcare & public health organizations.

Consulting engagements and operational leadership focused on process improvement, implementation, and sustainable transformation.

Engagement approach

  1. 01

    Assess

    Workflow analysis, stakeholder interviews, and root-cause diagnostics to surface the operational realities behind the metrics.

  2. 02

    Design

    Process redesign, SOPs, and KPI frameworks built with — not for — the frontline and leadership teams who will own them.

  3. 03

    Implement

    Phased rollout, training, and structured change management that brings clinical and operational staff along, not behind.

  4. 04

    Sustain

    Adoption reinforcement, performance monitoring, and a clean handoff so improvements continue long after the engagement.

Process Improvement & Workflow Optimization

Lean Six Sigma–driven redesign of clinical and operational workflows. End-to-end process mapping, bottleneck analysis, and waste elimination that improves efficiency by up to 20%.

  • Process mapping (Visio)
  • DMAIC & root-cause
  • Bottleneck analysis

SOP Development & Standardization

Translation of complex operational processes into clear SOPs and training guides — improving onboarding efficiency and reducing training inconsistencies across teams.

  • SOP authoring
  • Training documentation
  • Cross-team standardization

Implementation & Project Management

PMP-grade project leadership for cross-functional implementations across multi-site clinical and public health environments — from charter through stabilization.

  • Project charters
  • Multi-site rollout
  • Stakeholder governance

Change Management & Adoption

Structured change management that brings clinical, operational, and frontline staff along — staff training, coaching, and reinforcement of standardized workflows.

  • Staff training & coaching
  • Adoption reinforcement
  • Cross-functional alignment

Data Analysis & Executive Reporting

Analyzed operational data to identify performance gaps and compiled findings into executive-level reports that strengthened decision-making and operational visibility.

  • Data analysis & insights
  • Executive reporting
  • KPI tracking

Public Health Program Operations

Operational support for public health programs serving underserved populations — equity-centered workflows, partnership coordination, and community impact reporting.

  • Multi-site clinic ops
  • Community partnerships
  • Equity-centered design
03Core Expertise

Capabilities that move operations forward.

A consulting toolkit built for measurable, executive-ready results.

Technical Tools

  • Microsoft Excel
  • Microsoft Project
  • Microsoft Visio
  • SharePoint
  • Envisio
  • SAP
  • eClinicalWorks
  • JotForm
  • Microsoft Teams
  • 01Healthcare Operations
  • 02Process Improvement
  • 03Workflow Optimization
  • 04Change Management
  • 05Implementation Support
  • 06Project Management
  • 07KPI Reporting
  • 08Cross-Functional Leadership
04Featured Impact

Engagements that improved how care & services get delivered.

A selection of process improvement, implementation, and operational engagements across health systems and public health organizations.

Case Study

Operational Workflow Improvement

Challenge

Operational workflows required improved coordination and greater process consistency across teams.

Action

Led workflow improvement efforts focused on strengthening operational organization, streamlining communication processes, and improving cross-functional collaboration.

Impact

Enhanced workflow efficiency, improved coordination across teams, and supported more streamlined operational processes.

Case Study

Performance Improvement & Operational Reporting

Challenge

Operational teams required stronger visibility into performance metrics and reporting processes to support organizational initiatives.

Action

Managed KPI tracking and operational reporting efforts to support performance monitoring, operational insights, and data-informed decision-making.

Impact

Strengthened reporting visibility, improved operational tracking processes, and supported more informed organizational planning efforts.

Case Study

Cross-Functional Project Coordination

Challenge

Complex operational initiatives required alignment across multiple stakeholders, departments, and implementation activities.

Action

Coordinated cross-functional operational initiatives by managing communication workflows, tracking project priorities, and supporting implementation alignment efforts.

Impact

Improved stakeholder coordination, increased operational organization, and supported more efficient project execution across teams.

05What I'm Known For

Strengths partners
count on.

  • 01

    Leading cross-functional operational initiatives

  • 02

    Streamlining workflows and improving efficiency

  • 03

    Supporting successful implementation projects

  • 04

    Building collaborative relationships across teams

  • 05

    Driving process improvement and operational excellence

  • 06

    Managing complex projects with organization and clarity

  • 07

    Bringing a systems-thinking approach to healthcare operations

06Resume & Credentials

7+ years of operational leadership in healthcare & public health.

Download Resume Capabilities One-Pager View on LinkedIn

Certifications & Education

  • CertificationProject Management Professional (PMP)PMI · 2021
  • CertificationLean Six Sigma Green Belt (LSSGB)Six Sigma Global Institute · 2025
  • EducationMaster of Healthcare Administration (MHA)University of New Haven · 2018
  • EducationBachelor of Public HealthSouthern Connecticut State University · 2014

  1. 2024 — Present

    Clinical Performance Improvement Specialist

    DeKalb Public Health

    • Lead process improvement and process mapping initiatives across 5 clinic sites and 5+ departments, impacting service delivery for high-volume patient populations.
    • Develop detailed process flow diagrams, SOPs, and training documentation to standardize operations and improve consistency across departments.
    • Streamline intake and scheduling workflows by eliminating redundant steps, contributing to reduced wait times and improved patient throughput.
    • Evaluate end-to-end workflows to identify bottlenecks and inefficiencies, implementing solutions that improve efficiency by up to 20%.
    • Collaborate with 10+ stakeholders, facilitate cross-functional sessions, and support change management through staff training and adoption reinforcement.

  2. 2022 — 2023

    Business Operations Analyst

    Medline Industries

    • Analyzed operational and customer-facing data to identify performance gaps and support continuous improvement aligned with organizational goals.
    • Compiled and presented data-driven insights and operational reports to leadership, supporting data-informed decision-making across teams.
    • Facilitated cross-functional team meetings to evaluate progress, prioritize improvements, and align on performance targets.

  3. 2022 — 2023

    Resource Specialist

    American Job Center

    • Directed the United Way COVID-19 Response Fund, coordinating distribution of relief funds to over 400 families.
    • Managed partnerships with community organizations, improving service access and communication pathways.
    • Coordinated program tracking and reporting for executive and community stakeholders.

  4. 2021 — 2022

    Care Coordinator

    Community Health Center

    • Led improvement initiatives for behavioral health screenings for children and families, guiding cross-disciplinary teams through gap assessments and workflow redesign.
    • Strengthened early childhood and family support partnerships, adding new community partners monthly to improve service access.
    • Delivered patient and family education, contributing to improved vaccination adherence and service engagement.

  5. 2014 — 2020

    Case Manager

    Alliance for Community Empowerment

    • Directed workforce training and professional development initiatives that increased team efficiency by 25%.
    • Coordinated cross-agency partnerships to expand resource access for mothers, children, and underserved families.
    • Delivered family-centered case management and strengthened partnerships with community providers to improve program utilization.

07 · Contact

Let's build the operating model your strategy deserves.

Available for consulting engagements, fractional operations leadership, and implementation partnerships with healthcare and public health organizations.

Dominique.ngbo@gmail.com 475-312-9285 Connect on LinkedIn

Stone Mountain, GA

Consultation Inquiry

Share a few details and I'll be in touch.